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Refund Policy

Products are eligible for return if they are received in a damaged or defective condition. We ensure that a brand new replacement is shipped to you at no additional cost. Please make sure that the original product tag and packing is intact when reverse pick up is made.
If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before you open the packet, please refuse to accept the package and return the package to the delivery person.
In rare cases where the quality of the product is an issue, we would require you to ship the product back to us in a safe condition. Please note that this case is only applicable in case the product is unused. And we will process the refund in original mode of payment.
Our team takes the utmost care with respect to the quality of each product and tries to ensure that the item reaches you safely. However, we understand that sometimes fragile items are damaged during transit. In such cases, reach out to us within 7 working days from the date of delivery. And we will process the refund in original mode of payment.
Ph : 011-6564-0203 (Monday to Friday, 10 AM to 8 PM)
Email : contact@cracko.in

Refund Policy : The refund policy is applicable in case the replacement of a damaged product is not available. In case of online paid orders, the refund will be made back to the same bank account used to pay for the order. The refund would be credited within 7-10 working days from the date of cancellation of the order.

How do I cancel an order on cracko.in ? If unfortunately, you have to cancel an order, please do so within 24 hours of placing the order. Simply email us at contact@cracko.in with your order number mentioned in the subject line.
In case you would like to cancel the order after it is dispatched, you can simply refuse to accept the order and inform us of the same via email.